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Chief Data & Value Creation Officer

Building the systems behind intelligent growth.

From complexity to commercial value.

I connect people, data, identity and AI with the products, partnerships and operating models that turn potential into business value.

Portrait of Crystal Wallace

Selected career

  • Omnicom & Acxiom
  • IPG & Kinesso
  • Publicis Media
  • Dentsu

What I do

Connecting capability to outcomes.

01

Data as a value engine

I treat data as something that should earn its keep. When identity, audiences and measurement are connected to real products and partnerships, data stops being a cost and starts creating value.

02

Enterprise orchestration

I bring teams, platforms and partners into one working rhythm, so strategy, technology and operations move together instead of in parallel.

03

Human judgment & AI

I believe AI is most useful when people stay clear about context, decisions and accountability. Systems should support judgment, not replace it.

Career expertise

My work grew up inside agencies and data companies, where integrated media, audience strategy, measurement and marketing technology were the daily craft. I bring this media foundation to AI, advanced analytics, advertising and marketing operations, and business and technology transformation.

  • Integrated media
  • Audience strategy
  • Measurement
  • Marketing technology
  • Identity
  • Product operations
  • AI
  • Advanced Analytics
  • Advertising and Marketing Operations
  • Business and Technology Transformation

Developing research

What comes after identity?

Recognizing a person is only the start. My developing work on Relationship Intelligence asks what happens when we also understand the relationships around them, the context they are in, what they intend and who has the authority to act.

  • Relationships
  • Context
  • Intent
  • Authority

Ideas & frameworks

A connected body of thinking.

The Sherpa advantage

Guiding the work from vision to value.

  1. STAGE 1

    Align

    outcomes and people

    Agree on the value we are creating and who needs to own it.

  2. STAGE 2

    Architect

    systems and operating model

    Design the data, technology and team structure that will carry it.

  3. STAGE 3

    Build

    useful solutions

    Make things people will actually use, not just admire.

  4. STAGE 4

    Launch

    offer and adoption

    Bring the work to market and help people adopt it well.

  5. STAGE 5

    Grow

    through measurement and improvement

    Learn from evidence and keep improving what matters.

Media

Conversations that move the thinking.

Signal & Noise

AI, governance and agentic workflows, and why data foundations and human judgment still matter.

No Hype

Back to Brilliant Basics: marketing principles and meaningful human connection.

Brave New Worlds 2023

Mythbusting: Examining the Actual and Future State of Identity. A panel with Crystal Wallace, Lou Paskalis and Matt Clark.

Recognition

EMpower Top 100 Executives, 2021 & 2022

MBA · MS in Health Administration

Creative work

Echo Twin is where I explore human connection through music.

Listen to Echo Twin

Let’s build what comes next.

Speaking · Advisory · Board opportunities · Collaboration